Flipping the Switch...: Unleash the Power of Personal by John G. Miller PDF

By John G. Miller

ISBN-10: 0399152954

ISBN-13: 9780399152955

ISBN-10: 0786569719

ISBN-13: 9780786569717

Asking the proper of query isonly step one to turning into fullyengaged at paintings and in existence. In his bestselling publication QBQ! The query at the back of the query, John G. Miller printed how own responsibility is helping to create chance, triumph over stumbling blocks, and attain objectives via getting rid of blame, complaining, and procrastination. the outcome? more suitable companies, extra dynamic groups, and fitter relationships. Now Miller takes readers to the subsequent point to teach how they could use the ability of the QBQ! and private responsibility on a daily basis. while a gentle change is flipped the move of strength that's published reaches the lightbulb straight away, bringing it to existence. equally, asking the proper of question-a QBQ-is step one to empowering what Miller calls the virtue Principles-five crucial practices that might bring about a richer event in each point of existence: - studying: reside an engaged and energized existence via optimistic own development and alter - possession: reach pursuits by means of turning into a solution-oriented one that solves difficulties - CREATIVITY: locate new how one can in achieving by way of succeeding "within the field" - carrier: construct a legacy through supporting others prevail - belief: advance deep and lucrative relationships With compelling real-life tales and prepared insights, Miller demonstrates how a person can locate luck and delight by means of "flipping the switch."

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Additional info for Flipping the Switch...: Unleash the Power of Personal Accountability Using the QBQ!

Example text

No, not at all. I wouldn’t expect anyone to take my shoes home and polish • 52 • • T H E U LT I M AT E E X C U S E : I T ’ S N O T M Y J O B • them on their own time. I’m simply saying that taking Ownership of my problem never even crossed his mind. As far as I could tell, he just didn’t care, which is about the worst message you could send in the service industry. Now, it’s possible I got it wrong. Maybe he did care but was only thinking, I don’t shine shoes. ” A job description—an outline detailing our specific roles and responsibilities—is a marvelous tool.

Unfortunately, someone at Donnelly attached the latches to the skates backward—a simple error that slipped by unnoticed. When a small team from the skate manufacturer—including the company’s president—took several pairs of skates to Europe to call on a potential distributor, they opened the boxes and were surprised to find that the latches did not work. Big problem. Word got back to the Donnelly organization, and the project team discussed what had happened. ” These three stories are all great examples of Ownership in action.

Later that day, the same midwife came to me and asked, “Can I talk to you, please? ” We then discussed a problem that had persisted for some time, which involved differing perspectives between midwives and doctors. After we talked it through, she volunteered to do a whole pile of things that supported • 31 • • FLIPPING THE SWITCH • the strategies we as a leadership team had already planned to implement. This may not sound like much, but she’d never approached me like that before. I was actually taken aback at first.

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Flipping the Switch...: Unleash the Power of Personal Accountability Using the QBQ! by John G. Miller


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