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By Stephan Proksch (auth.)

ISBN-10: 3319318837

ISBN-13: 9783319318837

ISBN-10: 3319318853

ISBN-13: 9783319318851

This publication attracts on quite a lot of functional examples to explain how conflicts inside corporations are routinely controlled and the complementary clash administration tools that may be hired. Stephan Proksch in actual fact explains those cutting edge equipment and their power purposes. The principal concentration is on mediation as an efficient type of clash answer. dialogue and wondering innovations as clash administration instruments are defined in uncomplicated and concise terms.

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Extra resources for Conflict Management

Sample text

This refers to the everyday exercise of power to shape organisational conditions to one’s own benefit. Micro politics is for the most part equated with murky goings-on, furtive schemes, petty haggling for advantage, diplomatic manoeuvering and unscrupulous Machiavellianism. Such a judgement does not take into account that without the exercise of power hardly anything would happen. Power is the possibility to shape circumstances. Politics is the creation of that which concerns us all. Everyday politics are also a necessity in organisations.

But how do they differentiate themselves from one another and what do they have in common? As each approach has its strengths and weaknesses, one should know when to use which method. 1 Mediation The word “mediation” is derived from the Latin “mediare”. The goal of mediation is that conflict participants autonomously develop a sustainable solution for the future which corresponds to their interests and needs. This is facilitated by a goaloriented, structured phase model, by need-oriented discussions and by modification of the parties’ communication patterns.

Managers often aspire to the ideal of being a successful, strong-willed executive, who can personally solve all problems. What would colleagues say if it became known that he had drawn on external support to resolve a conflict in his team? Company culture plays an important role here. Is bringing in external support a sign of weakness? At the end of the day, what counts is how successfully a team or department carries out its functions and the quality of its contribution to the success of the company.

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Conflict Management by Stephan Proksch (auth.)


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