Case Studies in Systems Analysis - download pdf or read online

By J. P. A. Race (auth.)

ISBN-10: 1349037621

ISBN-13: 9781349037629

ISBN-10: 1349037648

ISBN-13: 9781349037643

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E. e. £5 043 000 an increase of £243 000 per annum, or £240 000 to the nearest £10 000 The DP manager found that he certainly needed this revenue to pay for the costs of the project, even after charging all his present computer and staff costs to his existing applications (so that only extra equipment and developme nt were charged to GO~IS). Wnen he confided his worries to the financial controlle r, the latter said that the £240 000 per annum was a conservat ive figure: that there would be other intangibl e benefits, and that the old man had the bit between his teeth, so (to quote the chairman' s favourite pun) it was "all systems GO".

At Slough, inco~g orders are sorted by group, and there is a clerk for each group ~-6, and four clerks for group 7. If a customer orders items from more than o~e group, his order is copied and each clerk involved is given a copy, and deals with it independently - to the point that an order for several different products will be shipped in several consignments. 5) x 6 139 approx. 417 ap:prox. Accordingly, each clerk in groups 1-6 deals with around 23 orders a day, althou@l each order takes several weeks to process in its entirety: Credit check on customer.

The production processes are very simple and are carried out by unskilled workers, largely female immigrants. His ordering system is particularly crude and effective. He employs four order clerks, who wear telephone head-sets, and type customers' orders on to a multi-part carbon set at their dictation. The set contains a copy for despatch, one for the customer, which serves as advice note and invoice, and a third copy. Directly below the order office is the store room, containing open bins of eacb.

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Case Studies in Systems Analysis by J. P. A. Race (auth.)


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