Business Process Management and the Balanced Scorecard : by Ralph F. Smith PDF

By Ralph F. Smith

ISBN-10: 0470047461

ISBN-13: 9780470047460

ISBN-10: 0470102144

ISBN-13: 9780470102145

Enterprise strategy administration and the Balanced Scorecard exhibits managers tips on how to optimally use the balanced scorecard to accomplish and maintain strategic good fortune whilst the company surroundings alterations. It exceedingly fills the space among conception and alertness to facilitate using methods as a strategic weapon to bring world-class functionality.

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Extra resources for Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers

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Another complicating factor is that many organizations are so functionally focused that few people understand the flows of the major cross-functional processes. In other words, they understand their own portion of the process, but there’s an overall lack of understanding of the entire process. s, because most issues identified through brainstorming will be of a functional versus cross-functional nature. This tendency toward functional focus highlights a larger problem. qxp 10/4/06 12:00 PM Page 45 The Strategic Process 45 knowledge of its company’s processes.

Instead of mapping out the existing process and looking for trouble spots, the team might take out a blank flipchart page and simply map out what the necessary functions of the process were. 2. This flow does not take the current process into account; there is no mention of who does what nor how they do it. The purpose of this diagram is to note the essential tasks and then determine potential new methods for performing them. For example, the research process might currently be done by the person who generated the idea.

Is a good first step. A common mistake is to limit your thinking to only those things that are easily doable, practical, realistic, and inexpensive. A good set of opportunities should include things that really push the boundaries. Just because an idea is placed on a list of opportunities does not mean that the organization is bound to do it immediately. If no out-of-the-box ideas are considered, it will typically be tough to reach the aggressive parameters necessitated by the vision. , giving customers baseball tickets or taking them out for dinner).

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Business Process Management and the Balanced Scorecard : Focusing Processes on Strategic Drivers by Ralph F. Smith


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